Payment

Which payment methods do you accept?

We support the following payment methods: PayPal, Credit/Debit Card, Direct Bank Transfer, Pay with Crypto, BLIK, Bancontact, iDEAL, Multibanco, MyBank, Przelewy24, Trustly, and EPS, and more. You can view the available payment options on the checkout page.

Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.

We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.

Shipping

What's the shipping policy?

Free shipping in the US and Australia.
Countries that we can ship with DDP (Delivery duty paid) Method, it doesn’t request you do customs clearance and no duties for you.

  • USA –  UPS Express (except Alaska and Hawaii)
  • UK –  Local DPD Express
  • Europe – UPS Express/ DPD Express/ DHL Express

Country lists of Europe DDP Method: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

Shipments to European countries except UK will be cleared in Germany and shipped to other European countries from Germany.

  • UAE (Dubai only)
  • South Africa
  • Vietnam
  • West Malaysia（expcet Kalimantan Island）
CountryShipping MethodShipping Time
USALocal UPS Ground10~15 Days
UKLocal DPD Express7~12 Days
GermanyUPS/DPD/DHL Germany8~15 Days
FranceUPS/DPD/DHL Germany10~15 Days
BelgiumUPS/DPD/DHL Germany10~15 Days
LuxembourgUPS/DPD/DHL Germany10~15 Days
NetherlandsUPS/DPD/DHL Germany10~15 Days
Czech RepublicUPS/DPD/DHL Germany10~15 Days
PolandUPS/DPD/DHL Germany10~15 Days
CroatiaUPS/DPD/DHL Germany10~15 Days
SlovakiaUPS/DPD/DHL Germany10~15 Days
SloveniaUPS/DPD/DHL Germany10~15 Days
FinlandUPS/DPD/DHL Germany10~15 Days
DenmarkUPS/DPD/DHL Germany10~15 Days
SwedenUPS/DPD/DHL Germany10~15 Days
AustriaUPS/DPD/DHL Germany10~15 Days
ItalyUPS/DPD/DHL Germany10~15 Days
HungaryUPS/DPD/DHL Germany10~15 Days
LithuaniaUPS/DPD/DHL Germany10~15 Days
EstoniaUPS/DPD/DHL Germany10~15 Days
LatviaUPS/DPD/DHL Germany10~15 Days
GreeceUPS/DPD/DHL Germany10~15 Days
IrelandUPS/DPD/DHL Germany10~15 Days
PortugalUPS/DPD/DHL Germany10~15 Days
SpainUPS/DPD/DHL Germany10~15 Days
UAE (Dubai only)Dubai dedicated line12~18 Days
South AfricaSouth Africa dedicated line15~25 Days
VietnamVietnam dedicated line3~5 Days
West MalaysiaMalaysia dedicated line4~8 Days

Other countries
Except these countries list above, you need to do customs clearance and pay duties when package arrived to your customs, regarding to how much tax you need to pay, please inquiry local customs for details.

Your customs may require you to provide business license too. (if any)

Free shipping is available in all countries.

Not required for now, except in Canada and Denmark.

Security

How is website security ensured?

We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.

We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.

We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.

Returns

I would like to change my ordered items. What should I do?

You can amend your order on or before 11:00 pm (PDT -7 GMT) on the same day the order was placed. Please contact us at ryanmoziyi@gmail.com to request changes.

 Refunds are only accepted within 3 days of purchase and before shipment. No refunds after the order has been shipped.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at ryanmoziyi@gmail.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.

Feel free to reach out to us at ryanmoziyi@gmail.com

 for any questions related to returns.